Development

 by Admin

Callmy Announce New SMS Broadcast Service

Woman with phoneWe are pleased to announce the Callmy Alert service now supports a new SMS broadcast feature.

 What does the SMS feature provide?

As an alternative to sending messages to user’s Callmy Alert app, you can now also send messages to their mobile as SMS.

Why has SMS been introduced into the service?

We recognise there are some scenarios where you have the responsibility to deliver important messages to end users, but it’s not always practical to install an app on their phone – such as visitors to your sites or temporary contractors – this may currently be a consideration with your plans for Martyn’s Law.

If you now simply add user’s mobile number, via the Callmy Alert Portal, and allocate them to an appropriate message group, they become part of your emergency communication community. In a scenario where you need to lockdown a site or warn of an imminent threat, you know your regular users will receive messages via the app (installed on their phone, table tablet or desktop) and your more informal contacts will be alerted via SMS.

A premium service

As the service will be used for critical situations where a fast response is required, from potentially a large number of users, having a reliable service with none of the normal bottlenecks is vital. We have engineered a carrier class service with a high degree of capacity, with the intelligence to navigate around potential network disruption.

From a resilience perspective the SMS service also creates a useful fallback channel that overcomes situations where data connectivity is lost, possibly due to a cyber-attack, or just isn’t available.

How fast is the delivery?

We have operationalised a “Carrier Class” SMS gateway to support the delivery. Messages are delivered at a rate of 1,000 per second and being carrier class, high levels of resilience and performance are introduced.

We hope you find this feature useful and please contact us to discuss your requirements.

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too much email
 by Admin

Email in an emergency – are you sure?

Do you find it frustrating when you send an urgent email and no one bothers to respond? It’s nothing personal but it is inconvenient and not ideal for critical situations – where time can really matter.

The fact is the shear volume of email has made it unsuitable for events that require a fast response and email expansion has not yet plateaued!

If this is a familiar concern let Callmy Email Connect ensure your most urgent emails never get ignored again.

For you nothing changes, you still fire off an email but instead of it being lost in a busy inbox, it’s delivered directly to the Callmy Alert app. The app is installed on your users smartphones, tablets and desktops and stands apart from their email.

As Callmy Alert is reserved for emergencies and special circumstances, response time improves and positive outcomes start to become the norm.

The service is secure, cost effective to deploy and includes an audit log of all message activity.

So the next time you need the team to jump on a conference call, mobilise, or respond to a rapidly challenging situation, look no further than Callmy Email Connect.

For more details on Callmy’s range of services, please contact: enquiries@callmy.com

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 by Admin

Secure Document Storage Now Available

Callmy are pleased to announce that secure document storage is now included as part of the Callmy Alert service.

Callmy Alert provides an effective solution for crisis communication, which now also includes secure document storage as an integrated part of the service.

Customers can upload important documents, via the Callmy Management Portal, which are encrypted and securely stored in the ISO 27001 Microsoft Azure cloud.

This creates a useful asset as relevant documentation, such as business continuity plans, emergency procedures and cyber security policies, are available from within the Callmy Management Portal, where the teams responsible for managing crisis communication have immediate access.

Being cloud based also means that documents are always available even if the corporate network is compromised or unavailable.

Document Storage is free to all users of the Callmy Alert service and is covered by a fair use policy.

Please contact us for more details.

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Callmy release 1.5.0 now available

We’re pleased to announce the launch of our latest release of software. 1.5.0.

This further enhances our location based services and introduces new levels of control for registered users. 

Location Monitor

The location based aspects of Callmy deliver significant benefits to help overcome a variety of challenges. Organisation may want to to simply know where their staff are to ensure they are not in harms way, or mobilise team members to take action or go to assistance.

End users now have the option to share their location via the Callmy app. Their location is then visible, as a pin on a map or at a street view level, in the Callmy Location Monitor.

map-with-pins-moniotor

Clicking on the pins reveals which service(s) the user is following, when their location was last updated and the type of device they are using. Registered users can also share their contact details.

The map has a search facility to help find either locations or individual users.

This capability has global reach and once users are located, Callmy can deliver appropriate messages, gather responses and to direct users appropriately.

Registered Users

Callmy now has the ability to register end user details and store them, as encrypted data, within the service. This provides added security and restricted access via two factor authentication.

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The Callmy Management Portal will display information on whether the user has registered and how many devices they have registered. Individual users can also be blocked from the group to make sure they do not receive any messages or notifications. User details can also be easily edited, added or deleted.

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New release provides the response you require

At Callmy we haven’t got a monopoly on good ideas! We use an agile development model and an ethos of listening to our customers to drive our development.

Our new release, which is now available, will therefore include:

Message Acknowledgement

Your Callmy administrator, via the Callmy Portal, can select an “acknowledge” button to be displayed within a Callmy message. The recipient, via the Callmy App, clicks this to confirm they have understood, or are acting on the information sent. The number of acknowledgements is displayed as a statistic in the Callmy Portal.

Respond with Details

The administrator, via the Callmy Portal, can also select, an “enter your details” button to be displayed in the Callmy Message. A message may ask the recipient to add their details if they are responding to a situation, need assistance, or require further information, etc. Within the Callmy portal these details are captured as a report for each sent message – a useful feature if you are trying to mobilise a team or recruit staff to fill a post.

Respond with comments

Once again, via the Callmy portal, the administrator when posting a message can request for end users to leave a comment regarding the message. These responses are instantly available via an on-line report in the Callmy Portal.

Delete Report

In order to provide a complete inventory of all messages, a separate folder is displayed, in the Callmy Portal, to provide access to an archive of deleted messages. Deleted messages are also removed from the end users Callmy app – useful if the information is incorrect or a situation changes.

What else is new?

We’ve finally said farewell to the Callmy “Arrow Strike” – this is the audible alert which notifies the follower there is a new message. We’ve replaced the Arrow Strike with a sober, but more acoustically effective, series of “beeps”.

Simplified the process of adding a Following

In the previous version end users had to set the ID of the channel they required to follow and also specify a name. With the latest version the end user simply has to add the Callmy ID and the name is reconciled from whatever the Callmy Administrator has specified. This makes the end user experience easier and also introduces more consistency in terms of the service name convention.

 

Please look out for more new features which will be made available later this year.

In order to provide value for our customers and deliver the best end user experience, we’ll also be announcing new capabilities and integration with third party applications, provided by market leading vendors.

 

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 by Admin

Callmy – the new release!

We are delighted to release the latest version of Callmy, which introduces some important new features and customer benefits.

These included a new text message capability and an on-line management portal.

Free text messages

The Callmy text message module includes the following:

  • Free message delivery –
avoid expensive SMS charges.
  • No limit on message length – avoids constraining your messages to just 160 characters.
  • Speed – send >3000 messages per second.
  • The response you require – messages arrive in the dedicated Callmy app, which stands apart from the traditional lines of communication.

 

busy-e-mail-sms-extended

 

 

The Callmy Management Portal includes the following:

  • Secure SSL login
  • Message activity view – real time statistics on the number of message opens. Enables you to see if your messages are being effective.
  • Follower view – details how many followers your Callmy 
services are achieving.
  • Message count view – the number of messages sent and 
date/time information of when posted and sent.
  • Read, Listen and Delete feature – enables messages to be audited and withdrawn if no longer relevant.
  • Scheduling – either post your Callmy voice and text messages immediately, or schedule a time to send.
  • MP3 upload – upload MP3 sound files to maintain quality and reinforce corporate/brand image.
  • Administration view – Manage administrative access to the Callmy portal and reconfigure/delete accounts as required.

 

For urgent and important communication, we believe the new features further move Callmy towards the first viable alternative to Social Media, email and SMS.

Callmy will help greatly improve messages response and still remains one of the most cost effective mass notification services available on the market today.

Callmy – business media not social media

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 by Admin

Callmy Mass Notification – Phase One Development Complete

Our objective to develop a cloud based platform to support the delivery of the Callmy Voice Notification Service, has now been achieved. We have also developed user access via iOS, Android and Windows apps. These are in the store and ready to download here.

CallmyWe believe Callmy is the most cost effective Mass Notification service on the market today. It offers a simple solution with the capacity to significantly reduce the management overheads, normally associated with notification systems. It wall also provide a valuable business continuity asset for customers deployed services.

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