Callmy Alert Service Owner FAQs

The following FAQ’s relate to how a subscriber to Callmy Alert will manage their service. We have endeavoured to provide more background on Callmy Alerts capabilities, how it is delivered and managed, but if you have any questions that aren’t covered here, please call us on 020 3189 1250.

Is the Callmy Alert service suitable for any size of organisation?
Yes – the service is designed for any size of organisation
How much does the Callmy Alert App cost?
The Callmy Alert app is free to download
Does the App work with any device?
Currently iOS, Android and Windows 10 devices are supported
How do users access the Callmy Alert services?
Each Callmy Alert message group is supplied with a unique ID which users are either allocated, or in the case of public facing groups, can choose to follow.
How can I make Callmy Alert secure?
Callmy Alert is an encrypted service. You can choose to apply an appropriate level of security for end users access as well as allocating appropriate levels of Administrative permissions. Callmy Alert services can either be open to the public, be only accessible to authenticated users or integrated with your MDM/EMM service. Please contact us to discuss your security requirements.
Do I still receive notifications of new messages when I’m overseas?
How long are Callmy Alert messages stored for?
As long as it required or until such time as a user requests to be removed from the service, in line with GDPR requirments
Is the service available in countries other than the UK?
Yes, Callmy Alert has global reach – please contact us for further details.
Are there any online statistics to show how my Callmy Alert service is performing?
A management portal is available, which provides complete information and control of your service.
Can you notify people who are just in a defined geography?
Yes – Callmy Alert provides a geo-fencing capability. This enables you to not only notify users in a specific location, it also will highlight if you have users within the location.
What sort of telephone number is provided for me to access my Callmy service?
Standard geographic numbers i.e. Birmingham 0121 XXX XXXX. We like to provide you with an out of area number – this helps to support your Emergency Planning but please contact us if you would like something different?
How much does it cost to call the Callmy Alert number?
Your standard call charges apply.
Is there any limit to the length of the messages that I can record?
Is the Callmy service resilient?
Callmy is delivered from highly resilient EU based ISO 270001 certified datacenters. The service also meets the criteria of the ISO/IEC 27001:2005 Information Security Management System (ISMS) requirements Standard. The Callmy hosting environment is approved bt NCSC to hold and transact Government communication to the OFFICIAL level.

What is the service availability?
Currently 99.9%
I am not receiving any message notifications
Make sure notifications are enabled in the Settings menu on your device
The Location Monitor will not load
Open the Monitor page and hard refresh the browser. On macOS Hold both the ⌘ Cmd and ⇧ Shift keys and press the R key. On Windows hold down Ctrl and click the Reload button


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