Callmy News

BS8484 Certification Award

ssaib-logoCallmy are pleased to announce they have been rewarded the BS8484 standard, after independent auditing by SSAIB. This award updates Callmy to the latest standard for lone working apps and devices; BS8484:2022.

Why is BS8484 Important

The UK government takes the safety of lone workers very seriously and requires employers to provide their lone workers with ‘adequate and reliable means of communication and a way to “call for help” (in the words of the Health and Safety Executive).

These provisions, as well as a growth in people working as lone workers, has led to an increase in lone worker protection solutions appearing on the market. BS 8484 matters because it sets a high standard of quality for lone worker solution providers to meet, and also gives customers better transparency about what they’re buying into.smart-phone-displaying-fire-warning

What is the difference between BS8484:2016 and BS8484:2022?

In 2022, the The British Standards Institution updated BS8484 to reflect changing technologies and norms, and to improve safety. The sum-up of changes brought in BS 8484:2022 are:

  • An acknowledgement that those working in pairs or small groups may be seen as “at risk” and so may benefit from the use of a lone worker system.

  • An acknowledgement that those working from home (home workers) should be seen as “lone workers” and could benefit from using a lone working system

  • New wording that accepts that calls with lone workers may be made via data, rather than the “traditional” call network.

  • A new ruling that states, to be BS 8484 compliant, staff involved in delivering lone working services (typically ARC workers) are to be screened in accordance with BS 7858 (which is the UK standard for vetting of people employed in the security sector)

  • The removal of most of the recommendations in Clause 7 (the section on Alarm Receiving Centres), as this is covered in other places (such as BS 5979).

Supplier capability and stabilityAlert-Lone-Working-Device-with-card

Callmy has been independently audited, by SSAIB, to ensure their apps and devices meet all the requirements of the standard. This is not a simple process but we believe it is vital to gives customers reassurance of the quality of our delivery.

Section four of BS8484 requires that providers have the capability to run a safe and dependable end-to-end service. Suppliers must prove:

  • They are financially secure and properly insured

  • They have a robust data and security system

  • They have control and accountability at every level of their organization

  • They have a comprehensive complaints system

  • They provide clarity and transparency over their end-to-end service

For customers who need a fully managed service, the standard also covers the requirements of the Alarm Receiving Centre and other aspects of delivery, such as training.

If you would like to discuss any aspects of the standard, or your lone working requirements, please do not hesitate to contact us.

Join Callmy at the Education Estates Exhibition & Conference

Education Estates Exhibition DetailsCallmy are supporting their integration partner, Todd Research, at this year’s Education Estates Exhibition and Conference.

The event will provide the opportunity to discuss communication solutions that are vital for the Education Sector and support:

  • The new Protect Duty
  • Lockdown and evacuation requirements
  • Fire notifications and other critical incidents
  • Lone working security
  • Personal safety and student welfare

Todd Research will also be demonstrating their latest range of postal X-Ray scanning and threat detection equipment, with Callmy Alert integration.

We’re looking forward to meeting you on stand 502 – the event takes place on the 18-19 October at Manchester Central. Please Click Here To Register.

If you are unable to attend but would like more details on our capabilities, please contact us.

Callmy Support Kings Secure Technologies Event

Callmy PresentationCallmy recently supported their partner, Kings Secure Technologies, at an event which introduced their customers to the benefits of cloud based security solutions.

Callmy presented solutions for lone working security and mass notification – these are both essential to help organisations comply with Health & Safety legislation, the new Protect Duty and the BS22301 standard – BusinessContinuity Management.

The audience heard how Callmy’s cloud based technology can be deployed securely and managed at scale, with the added benefit of a 24×7 monitoring being provided by Kings – the end-to-end capability is also BS8484:2022 certified.

The Callmy Kings partnership is now delivering benefits to organisations in Government, Education, the NHS and commercial sectors.

Callmy at Hartpury University’s WellFest Event

Callmy had the pleasure of supporting Hartpury University’s WellFest event on 22 September.

Hartpury organised an event in 2014 focusing on student safety – ‘Drive for Life: Safe & Social Driving’. This  centred around one of the priorities of Gloucestershire’s Police & Crime Commissioner’s theme of keeping young people safe on the county’s roads: from drivers to passengers, to horse riders and pedestrians.

This then developed into ‘WellFest’, an annual event running from 2015 that expanded on the road safety theme to include general student safety, wellbeing and health (mental & physical) – incorporating some of the core themes from Gloucestershire Healthy Living & Learning. 2019’s event was made hugely successful by over 60 external organisations delivering workshops and running exhibits/stands. In 2020, in line with Covid restrictions, WellFest was delivered virtually and in 2021 a a scaled down event was delivered.

This year has seen WellFest return to its full scale, with over 50 organisations participating. The use of Callmy Alert at Hartpury is helping to provide students with a means to stay safe whilst studying, socialising and working alone.

The service provides students with an SOS app that alerts the University’s Residential Support Team when

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Support for Operation London Bridge

Callmy were proud to support the First Aid Nursing Yeomanry (Princess Royal’s Volunteer Corps) during their mobilisation for Operation London Bridge.

Members provided support to the Accession Council, the Department of Culture Media and Sport to ensure the smooth running of the queue for Her Majesty the Queen Lying in State and ushering duties during the funeral service.

The Corp’s Commanding Officer, Commandant Lisa Giles said:

“93% of the Corps’ Active Members were deployed at 24 hours notice to 10 different taskings over the 11 day period. This was all facilitated by Callmy; we are indebted to them for their support.”

The Corps have a strong historic connection with Queen Elizabeth II; in 1945, the then HRH Princess Elizabeth trained with the FANY/ATS as a driver and in motor mechanics. During the first three weeks of training, Princess Elizabeth received driving lessons in Windsor Great Park and went through the complete training of an ATS driver.

The First Aid Nursing Yeomanry (Princess Royal’s Volunteer Corps), founded in 1907, is an all-female voluntary organisation which deploys multi-faceted rapid response teams to support civil and military authorities in times of crisis.

Photograph Crown Copyright 2022

Protect Duty – are you prepared?

 

Protect Duty

The long discussed Protect Duty, otherwise known as Martyn’s Law, was one of the 38 proposed bills in the Queen’s Speech on 10 May.

The bill aims to introduce new security requirements for certain public locations and venues, with the goal of protecting people from terrorist attacks.

The bill also touches upon an inspection and enforcement regime, aiming to ‘educate, advise and ensure compliance with the Duty.’

A driving factor behind the proposal is the fact that counter terrorism security efforts often fall in the pecking order when compared to other, legally required, activities, states the draft bill. Plus, during the consultation for the bill, seven in 10 respondents agreed that ‘those responsible for publicly accessible locations should take appropriate and proportionate measures to protect the public from attacks.’

In this article we provide some practical information on what organisations may need to consider when drafting a plan to meet the requirements of the new Protect Duty.

Background

After a terrorist suicide bomb attack in the lobby of an arena in Manchester in 2017, several inquiries highlighted a range of security-related failings. As a result of both official findings and public pressure, heroically led by the mother of one of the 22 victims, Figen Murray OBE, a public consultation and pending draft legislation will put some responsibilities for terrorism security onto organisations who own and operate publicly assessable locations (PALs).

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New Partnership with the Suzy Lamplugh Trust

Suzy Lamplugh Trust Logo

Callmy are pleased to announce they are now a partner with the Suzy Lamplugh Trust

The Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986, following the disappearance of 25-year-old Suzy Lamplugh, an estate agent and lone worker who went to meet a client and never returned. Suzy was never found and eventually declared deceased after seven years in 1993.

Suzy Lamplugh Trust is widely regarded as a field expert in lone-working and personal safety training, stalking training, as well as consultancy, campaigning, and support services. It has a long history of working within the Violence Against Women and Girls sector,

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New Partnership

cougar logoCOUGAR MONITORING LTD ANNOUNCES NEW STRATEGIC PARTNERSHIP WITH CALLMY

29 July 2021 – Kings Secure Technologies group company, Cougar Monitoring Ltd has announced it has signed a strategic partnership with leading provider of secure app-based lone working and mass notification services, Callmy. The partnership allows Cougar to extend its service capability by offering Callmy’s full portfolio of lone working and mass notification services to its clients.

The partnership opens up a new and innovative solution to Cougar’s clients, who range from the Health, Logistics, Education, Finance and Retail sectors. Clients are now able to reinforce their response to business continuity events, Health & Safety compliance, civil contingencies and aid their organisational resilience using Callmy Alert as a means of emergency communication. Applications include:

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Supporting Emergency Mobilisation for the FANY (PRVC)

FANY logo and image

Technology creates many shortcuts in our day to day lives, making things more enjoyable and work more efficient; however, in times of crisis the right tech to deploy for a rapid response becomes imperative. For the First Aid Nursing Yeomanry (Princess Royal’s Volunteer Corps), a charity that deploys trained volunteers during emergencies, there was a need to move away from an inefficient patchwork of calls, WhatsApp and text messages to a more effective and efficient solution, and so it adopted a UK innovation called Callmy Alert.

The First Aid Nursing Yeomanry is a charity of 150 professionally trained female volunteers, who need to deploy quickly to staff operations rooms and incident lines in the event of a crisis. It is a crucial cog in the resilience measures of the capital’s civil and military authorities – such as the City of London Police, Ministry of Defence, London Coroners and the London Local Authorities’ Panel.

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