Callmy News

Callmy have supported emergency communication for SMG Europe at their prestigious new venue; P&J Live.

P&J Live is the largest event complex in the North of Scotland, boasting world-class conference and exhibition facilities for organisers and delegates across the globe, all sustainably powered by local, renewable energy sources. The development also comprises three on site hotels including the adjoining 4-star Hilton with 200 bedrooms, the Aloft Hotel with 150 bedrooms.

The Callmy Alert service has been put to the test during the inaugural event at the venue – SPE Offshore Europe.

SPE Offshore is Europe’s leading E&P event, attracting more than 36,000 visitors from around the world.

The Callmy Alert app was deployed by SMG Group to a variety of stakeholders, who bear the responsibility of managing the sites security and safety. Callmy Alert has provided an effective means of delivering emergency communication and helped to overcome some potential security challenges and threats.

SMG Europe isthe industry leader in managing entertainment, sports and leisure venues in the United Kingdom and Europe.

 

The University of Worcester Going Places With Callmy Alert

University of Worcester LogoThe University of Worcester is deploying the Callmy Alert service to help students and staff stay safe while away from the Campus.

Callmy Alert provides a simple app, which staff and students can opt into to enable the University to locate those travelling locally, nationally and internationally, and to proactively send notifications of situations that may affect their travel security. Unlike other solutions of this nature, which use airline booking data to illustrate location, Callmy Alert provides active traveller tracking using GPS positioning available from the user’s mobile phone. This is also optimised to preserve battery life.

As Callmy Alert service includes a mass notification capability, information can be delivered to users that provide information about disruption or incidents in their location – this can also be geo fenced when required. Travellers can also respond to messages, or check in periodically to let the University know they are safe.

The University has complimented the service with the Callmy Alert Personal SOS capability, which is an integrated component of the app. If an individual is in a situation where they require assistance, they can activate an SOS Alert to notify the University, which can then respond accordingly.

The service will also be used to compliment the University’s campus security and the deployment is being supported by the Student Union.

 

 

Cyber Essentials

Cyber EssentialsCallmy is now certified for the Cyber Essentials Scheme and the IASME  Standard.

Cyber Essentials is a UK government information assurance scheme operated by the National Cyber Security Centre (NCSC) that encourages organisations to adopt good practice in information security. It includes an assurance framework and a simple set of security controls to protect information from threats coming from the internet.

It was developed in collaboration with industry partners, including the Information Security Forum (ISF), the Information Assurance for Small and Medium Enterprises Consortium (IASME) and the British Standards Institution (BSI), and is endorsed by the UK Government. It was launched in 2014 by the Department for Business, Innovation and Skills.

The NCSC is committed to nurturing the Cyber Essentials scheme towards fulfilling its role in helping to make the UK one of the safest places to live and do business on-line”.

The standard is fast becoming a “defacto” for companies doing business with the UK Public sector and Government requires all suppliers bidding for contracts involving the handling of certain sensitive and personal information to be certified against the Cyber Essentials scheme.

too much email

Email in an emergency – are you sure?

Do you find it frustrating when you send an urgent email and no one bothers to respond? It’s nothing personal but it is inconvenient and not ideal for critical situations – where time can really matter.

The fact is the shear volume of email has made it unsuitable for events that require a fast response and email expansion has not yet plateaued!

If this is a familiar concern let Callmy Email Connect ensure your most urgent emails never get ignored again.

For you nothing changes, you still fire off an email but instead of it being lost in a busy inbox, it’s delivered directly to the Callmy Alert app. The app is installed on your users smartphones, tablets and desktops and stands apart from their email.

As Callmy Alert is reserved for emergencies and special circumstances, response time improves and positive outcomes start to become the norm.

The service is secure, cost effective to deploy and includes an audit log of all message activity.

So the next time you need the team to jump on a conference call, mobilise, or respond to a rapidly challenging situation, look no further than Callmy Email Connect.

For more details on Callmy’s range of services, please contact: enquiries@callmy.com

University Of Salford 2018 Create Student Awards

Callmy were pleased to sponsor the University of Salford 2018 Create Student Awards. The award ceremony was held at Emirates Old Trafford, the home of Lancashire cricket and celebrated the achievements of students graduating from the School of Arts and Media.

Callmy were hosted by Trevor Jones (pictured right) who is the University’s Head of Security and a leading light in the new ProtectED Code of Practice, which is the gold standard for assessing the work done by universities to look after students’ safety, security and wellbeing. With this in mind, Salford deployed Callmy Alert to support the delivery of emergency communication during security situations and other incidents affecting the smooth running of University – on the day of the Create Student Awards a Callmy message had been rapidly delivered to staff and students, alerting them of a fallen tree blocking access to one of the main car parks.

Salford are now in the process of planning for their new student intake and are also upgrading their Callmy Alert service to support the personal SOS capability. This will help to deliver lone worker protection, student safety and travel security for study abroad initiatives.

Callmy would like to thank Salford for their continued support and also for their hospitality during the Create Awards 2018.

Callmy release 2 is now available

We’re pleased to announce the release of Callmy Version 2 software. This introduces some service enhancements, new features and provides the platform to support new capabilities planned for launch later in the year.

What’s new?

A new provisioning service. This now enables customers to registered their users contact details on the service and to allocate their relevant message groups. The facility sends an invitation via SMS to the end users registered device with an authenticated login. The Callmy Management Portal enables administrators to view who has registered, to invite ad hoc users and make bulk changes if required.

Colour coded monitor pins. The Callmy Monitor provides near realtime information on the location of end users. The locations appear as pins on a map and these can now be colour coded to reflect different user groups. This can be a significant asset in an emergency, for example, a school could view their students locations relative to the location of a member of staff. Clicking on the pin reveals the contact information for the user.

Even easier to use! We’ve simplified access to the message groups to make sending a message more visible for administrators. Once a message has been sent the message activity page is automatically displayed as default, which updates the administrator on message performance and activity.

Callmy Alert app now in store. The new version 2 software links to the new version 2 app – Callmy Alert. This has improved location performance and a colour scheme which makes it obvious when a response is required.

Callmy release 1.5.0 now available

We’re pleased to announce the launch of our latest release of software. 1.5.0.

This further enhances our location based services and introduces new levels of control for registered users. 

Location Monitor

The location based aspects of Callmy deliver significant benefits to help overcome a variety of challenges. Organisation may want to to simply know where their staff are to ensure they are not in harms way, or mobilise team members to take action or go to assistance.

End users now have the option to share their location via the Callmy app. Their location is then visible, as a pin on a map or at a street view level, in the Callmy Location Monitor.

map-with-pins-moniotor

Clicking on the pins reveals which service(s) the user is following, when their location was last updated and the type of device they are using. Registered users can also share their contact details.

The map has a search facility to help find either locations or individual users.

This capability has global reach and once users are located, Callmy can deliver appropriate messages, gather responses and to direct users appropriately.

Registered Users

Callmy now has the ability to register end user details and store them, as encrypted data, within the service. This provides added security and restricted access via two factor authentication.

registered-user-details

 

 

 

The Callmy Management Portal will display information on whether the user has registered and how many devices they have registered. Individual users can also be blocked from the group to make sure they do not receive any messages or notifications. User details can also be easily edited, added or deleted.

Callmy at the AoC Conference and Exhibition

aoc-logo

The Association of Colleges (AoC) is a not-for-profit membership organisation set up in 1996 by colleges to act as their collective voice. They exist to represent and promote the interests of colleges and provide members with professional support services.

Membership is made up of 308 further education, sixth form, tertiary and specialist colleges across the UK – 95% of the sector.

The AoC represent colleges nationally and influence Government and its agencies on policies affecting the sector and their students and staff at national and regional levels.

Callmy launched its mass notification, response and location service to the sector, at this years AoC conference and exhibition. Tony Watson, Callmy’s CEO and Founder, commented, “the decision to launch Callmy to the FE sector builds on the work we have undertaken with Higher Education. Both have similar challenges and the need for effective means of communication during emergencies and business continuity events. We were delighted with the initial response  and now look forward to working with the AoC and colleges throughout the UK”.

 

 

New release provides the response you require

At Callmy we haven’t got a monopoly on good ideas! We use an agile development model and an ethos of listening to our customers to drive our development.

Our new release, which is now available, will therefore include:

Message Acknowledgement

Your Callmy administrator, via the Callmy Portal, can select an “acknowledge” button to be displayed within a Callmy message. The recipient, via the Callmy App, clicks this to confirm they have understood, or are acting on the information sent. The number of acknowledgements is displayed as a statistic in the Callmy Portal.

Respond with Details

The administrator, via the Callmy Portal, can also select, an “enter your details” button to be displayed in the Callmy Message. A message may ask the recipient to add their details if they are responding to a situation, need assistance, or require further information, etc. Within the Callmy portal these details are captured as a report for each sent message – a useful feature if you are trying to mobilise a team or recruit staff to fill a post.

Respond with comments

Once again, via the Callmy portal, the administrator when posting a message can request for end users to leave a comment regarding the message. These responses are instantly available via an on-line report in the Callmy Portal.

Delete Report

In order to provide a complete inventory of all messages, a separate folder is displayed, in the Callmy Portal, to provide access to an archive of deleted messages. Deleted messages are also removed from the end users Callmy app – useful if the information is incorrect or a situation changes.

What else is new?

We’ve finally said farewell to the Callmy “Arrow Strike” – this is the audible alert which notifies the follower there is a new message. We’ve replaced the Arrow Strike with a sober, but more acoustically effective, series of “beeps”.

Simplified the process of adding a Following

In the previous version end users had to set the ID of the channel they required to follow and also specify a name. With the latest version the end user simply has to add the Callmy ID and the name is reconciled from whatever the Callmy Administrator has specified. This makes the end user experience easier and also introduces more consistency in terms of the service name convention.

 

Please look out for more new features which will be made available later this year.

In order to provide value for our customers and deliver the best end user experience, we’ll also be announcing new capabilities and integration with third party applications, provided by market leading vendors.