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BS8484 Certification Award

ssaib-logoCallmy are pleased to announce they have been rewarded the BS8484 standard, after independent auditing by SSAIB. This award updates Callmy to the latest standard for lone working apps and devices; BS8484:2022.

Why is BS8484 Important

The UK government takes the safety of lone workers very seriously and requires employers to provide their lone workers with ‘adequate and reliable means of communication and a way to “call for help” (in the words of the Health and Safety Executive).

These provisions, as well as a growth in people working as lone workers, has led to an increase in lone worker protection solutions appearing on the market. BS 8484 matters because it sets a high standard of quality for lone worker solution providers to meet, and also gives customers better transparency about what they’re buying into.smart-phone-displaying-fire-warning

What is the difference between BS8484:2016 and BS8484:2022?

In 2022, the The British Standards Institution updated BS8484 to reflect changing technologies and norms, and to improve safety. The sum-up of changes brought in BS 8484:2022 are:

  • An acknowledgement that those working in pairs or small groups may be seen as “at risk” and so may benefit from the use of a lone worker system.

  • An acknowledgement that those working from home (home workers) should be seen as “lone workers” and could benefit from using a lone working system

  • New wording that accepts that calls with lone workers may be made via data, rather than the “traditional” call network.

  • A new ruling that states, to be BS 8484 compliant, staff involved in delivering lone working services (typically ARC workers) are to be screened in accordance with BS 7858 (which is the UK standard for vetting of people employed in the security sector)

  • The removal of most of the recommendations in Clause 7 (the section on Alarm Receiving Centres), as this is covered in other places (such as BS 5979).

Supplier capability and stabilityAlert-Lone-Working-Device-with-card

Callmy has been independently audited, by SSAIB, to ensure their apps and devices meet all the requirements of the standard. This is not a simple process but we believe it is vital to gives customers reassurance of the quality of our delivery.

Section four of BS8484 requires that providers have the capability to run a safe and dependable end-to-end service. Suppliers must prove:

  • They are financially secure and properly insured

  • They have a robust data and security system

  • They have control and accountability at every level of their organization

  • They have a comprehensive complaints system

  • They provide clarity and transparency over their end-to-end service

For customers who need a fully managed service, the standard also covers the requirements of the Alarm Receiving Centre and other aspects of delivery, such as training.

If you would like to discuss any aspects of the standard, or your lone working requirements, please do not hesitate to contact us.

Protect Duty – are you prepared?

 

Protect Duty

The long discussed Protect Duty, otherwise known as Martyn’s Law, was one of the 38 proposed bills in the Queen’s Speech on 10 May.

The bill aims to introduce new security requirements for certain public locations and venues, with the goal of protecting people from terrorist attacks.

The bill also touches upon an inspection and enforcement regime, aiming to ‘educate, advise and ensure compliance with the Duty.’

A driving factor behind the proposal is the fact that counter terrorism security efforts often fall in the pecking order when compared to other, legally required, activities, states the draft bill. Plus, during the consultation for the bill, seven in 10 respondents agreed that ‘those responsible for publicly accessible locations should take appropriate and proportionate measures to protect the public from attacks.’

In this article we provide some practical information on what organisations may need to consider when drafting a plan to meet the requirements of the new Protect Duty.

Background

After a terrorist suicide bomb attack in the lobby of an arena in Manchester in 2017, several inquiries highlighted a range of security-related failings. As a result of both official findings and public pressure, heroically led by the mother of one of the 22 victims, Figen Murray OBE, a public consultation and pending draft legislation will put some responsibilities for terrorism security onto organisations who own and operate publicly assessable locations (PALs).

Read More

Cyber Essentials

Cyber EssentialsCallmy is now certified for the Cyber Essentials Scheme and the IASME  Standard.

Cyber Essentials is a UK government information assurance scheme operated by the National Cyber Security Centre (NCSC) that encourages organisations to adopt good practice in information security. It includes an assurance framework and a simple set of security controls to protect information from threats coming from the internet.

It was developed in collaboration with industry partners, including the Information Security Forum (ISF), the Information Assurance for Small and Medium Enterprises Consortium (IASME) and the British Standards Institution (BSI), and is endorsed by the UK Government. It was launched in 2014 by the Department for Business, Innovation and Skills.

The NCSC is committed to nurturing the Cyber Essentials scheme towards fulfilling its role in helping to make the UK one of the safest places to live and do business on-line”.

The standard is fast becoming a “defacto” for companies doing business with the UK Public sector and Government requires all suppliers bidding for contracts involving the handling of certain sensitive and personal information to be certified against the Cyber Essentials scheme.

University Of Salford 2018 Create Student Awards

Callmy were pleased to sponsor the University of Salford 2018 Create Student Awards. The award ceremony was held at Emirates Old Trafford, the home of Lancashire cricket and celebrated the achievements of students graduating from the School of Arts and Media.

Callmy were hosted by Trevor Jones (pictured right) who is the University’s Head of Security and a leading light in the new ProtectED Code of Practice, which is the gold standard for assessing the work done by universities to look after students’ safety, security and wellbeing. With this in mind, Salford deployed Callmy Alert to support the delivery of emergency communication during security situations and other incidents affecting the smooth running of University – on the day of the Create Student Awards a Callmy message had been rapidly delivered to staff and students, alerting them of a fallen tree blocking access to one of the main car parks.

Salford are now in the process of planning for their new student intake and are also upgrading their Callmy Alert service to support the personal SOS capability. This will help to deliver lone worker protection, student safety and travel security for study abroad initiatives.

Callmy would like to thank Salford for their continued support and also for their hospitality during the Create Awards 2018.

Callmy continues to grow with more new clients

The present security situation is driving demand for Callmy Alert, as an effective solution to support emergency communication.

In the last quarter organisations like Nasdaq, Derby Hospitals NHS Trust and Hertfordshire County Council have all adopted the service, demonstrating Callmy’s broad market appeal and exceptional value for money.

When it comes to crisis communication, particularly for organisations with a high degree of mobility, Callmy Alert delivers the required feature set and ease of use that emergency situations demand. Customers are also benefiting from value added services, such as Callmy Alert SOS and are integrating Callmy with other technologies to support their IoT strategies.

“It is vital we deliver a cost effective and evergreen service for our clients”, commented Tony Watson, Director at Callmy Ltd, “we are delighted to have experienced another quarter of strong growth and are excited to be working with such world class organisations”.

Queen Mary University London choose Callmy

We are delighted to announce that Queen Mary University of London have chosen to deploy Callmy.

Queen Mary University of London is one of the UK’s leading research-focused higher education institutions. With 21.187 students, 4,000 staff and an annual turnover of £400m

QMUL teach and research across a wide range of subjects in the humanities, social sciences, law, medicine and dentistry, and science and engineering. Based in a creative and culturally diverse area of east London for over 130 years – the main site in Mile End is one of the largest self-contained residential campuses in the capital.

Queen Mary is one of the 24 leading UK universities represented by the Russell Group, that are committed to maintaining the very best research, an outstanding teaching and business experience, excellent graduate employability and unrivalled links with business and the public sector.

The University is deploying Callmy to help support student safety and campus security, spanning their five key sites across London.

Callmy release 2 is now available

We’re pleased to announce the release of Callmy Version 2 software. This introduces some service enhancements, new features and provides the platform to support new capabilities planned for launch later in the year.

What’s new?

A new provisioning service. This now enables customers to registered their users contact details on the service and to allocate their relevant message groups. The facility sends an invitation via SMS to the end users registered device with an authenticated login. The Callmy Management Portal enables administrators to view who has registered, to invite ad hoc users and make bulk changes if required.

Colour coded monitor pins. The Callmy Monitor provides near realtime information on the location of end users. The locations appear as pins on a map and these can now be colour coded to reflect different user groups. This can be a significant asset in an emergency, for example, a school could view their students locations relative to the location of a member of staff. Clicking on the pin reveals the contact information for the user.

Even easier to use! We’ve simplified access to the message groups to make sending a message more visible for administrators. Once a message has been sent the message activity page is automatically displayed as default, which updates the administrator on message performance and activity.

Callmy Alert app now in store. The new version 2 software links to the new version 2 app – Callmy Alert. This has improved location performance and a colour scheme which makes it obvious when a response is required.

Event News – AUCSO 2017 Exhibition & Confrence

stad_Gent1-e1433169985299Callmy are a Gold Sponsor of the AUCSO 2017 Exhibition and Conference.

AUCSO is the primary association for Security Professionals working in Universities, Colleges and Institutions of Higher and Further Education in the UK and Europe.

Callmy will be previewing some exciting new developments, which include services to help Universities locate their users whilst working overseas and a new personal SOS feature.

The event will be held on the 4-6 April 2017 at The University of Gent, Belgium.