Callmy Alert Lone Working Device
The Callmy Alert lone worker alarm system provides a discreet, simple-to-use device for remote workers, which is monitored 24×7 by a BS8484:2022-certified Alarm Reconvening Centre (ARC).
Rating
The Callmy Alert lone working device includes the following lone worker safety features as standard:
Panic Button
To enable the user to notify the ARC that they’re in possible danger and require assistance, this is one of the standard key features found in lone worker safety devices and other safety devices designed for emergency response. The ARC can see the end user’s location, track their movements, and receive alerts when help is needed. It also supports panic alarms and lone worker alarms for rapid escalation, helping protect personal safety, including in situations where a silent alarm is safer to trigger discreetly. The ARC can then access the device’s microphone to listen to what is happening at the scene.
Man-down detection
This dedicated lone worker device uses fall detection to send automatic alerts when it senses a fall, impact, inactivity, or a horizontal position. These advanced features can also help identify sudden illness or injury and speed assistance if the user is unconscious. When the device detects no movement for one minute and a horizontal position, it uses advanced features to send automatic alerts to the ARC. The ARC can then use audio access for silent listening during tense situations, and the device connects users to 24/7 emergency support.
Location tracking
The ARC monitoring team and authorised service administrators can view device locations via the Callmy Alert Management Portal. Users’ devices appear as pins on the map, showing the device GPS location even in remote locations and isolated environments – a multi-network SIM is included to improve network coverage. If an SOS alert has been activated, a “breadcrumb” trail is archived on the service and can be accessed via the Management Portal for audit purposes.
Audio access
When the SOS has been activated, the ARC response team can use real-time monitoring to access the microphone on the device and listen to what is happening at the scene, so emergency response in isolated work environments is faster. Workers in dangerous areas can continuously share their GPS coordinates, helping rescue teams pinpoint their location. In addition, the ARC can call the device directly to contact the user to further triage the situation. All audio recordings are archived on the service and are accessible via the management portal.
Trusted by:
Administration and Auditing
As part of the service, Callmy Alert offers real-time monitoring delivered by professional alarm receiving centres, alongside an advanced Administration Portal that acts as a centralised hub with authorised access to vital tools like the User Monitor Map and usage reports. This supports the effective management of lone worker devices, helping an organisation protect employees across different working environments and maintain compliance with a lone working policy.
The system identifies lone workers who may require additional training and flags users who aren’t adhering to the lone worker solutions guidelines. By streamlining the oversight of lone-working devices, the portal and app improve welfare management for service users.
Reports include details on:
Date and time of SOS activation and how long active for
Access to audio recordings – when SOS was active
Users who have activated their SOS
No use on the device or app
Location history – when SOS was active
Audio recording export feature for evidential purposes
In addition to being viewable in the management portal, these details can be exported to Excel for further analysis. All usage data is encrypted and securely stored within the Callmy Alert service until the customer requires its removal.
Alarm Receiving Centre
SOS activations are triaged by a dedicated Alarm Receiving Centre (ARC), situated in a secure location in the UK, that operates on a 24×7 basis.
The Callmy Alert ARC is certified by NSI to the required BS8484:2016 standard – this permits the ARC to mobilise the emergency services nationally, on behalf of third parties. The ARC is also ISO27001, BS5979 and ISO9001 accredited.
The ARC’s staff are security-screened to the BS7858 standard.
The ARC is hosted in a highly secure location served by a resilient and business continuity ready infrastructure.
In an emergency Callmy Alert helps deliver the communications required for the security and safety of the University
Adrian Dennehy
SECURITY MANAGER / CARDIFF METROPOLITAN UNIVERSITY
Frequently Asked Questions
When the panic button is activated, an alert is sent to the 24/7 Alarm Receiving Centre. The ARC can view the user’s location, track movement, access the device microphone during the alert, and triage the situation before escalating to emergency services or nominated contacts where required.
The device includes man-down detection, which can trigger an automatic alert if it detects a fall, impact, inactivity, or a horizontal position. This is designed to help protect lone workers who may be injured, unconscious, or unable to press the SOS button themselves.
Authorised administrators can view device locations through the Callmy Alert Management Portal. During an SOS activation, location history and breadcrumb trails are archived for audit purposes, helping organisations review incidents and support lone worker safety procedures.
SOS activations are monitored by a UK-based Alarm Receiving Centre operating 24/7. The ARC is certified to BS8484:2022 by NSI, which enables it to mobilise emergency services nationally on behalf of third parties.
The Callmy Alert Management Portal provides reports on SOS activations, audio recordings, location history during alerts, users who have activated SOS, device or app non-use, and exportable data for further analysis. This helps organisations monitor usage, identify training needs, and support lone working policy compliance.
Not sure how to proceed?
If you’d like to discuss any requirements related to emergency communication or your business’s operational resilience, or to compare our range of safety solutions to find the right one for your team, contact us today.
Rating
The Callmy Alert lone working device includes the following features as standard:
- Panic Button – to enable the user to notify the ARC they are in possible danger and require assistance. The ARC can see the end user’s location, track their movements, and access the microphone on the device to listen to what is happening at the scene.
- Man-down – when the device detects no movement for one minute and a horizontal position this will automatically trigger the SOS alert to notify the ARC.
- Audio access – when the SOS has been activated the ARC response team can access the microphone on the device to listen to what is happening at the scene of the activation. In addition, the ARC can call the device directly to contact the user and further triage the situation. All audio recordings are archived
on the service and are accessible via the management Portal. - Location tracking – the ARC monitoring team and authorised service administrators can view the location of devices via the Callmy Alert Management Portal. Users’ devices appear as pins on the map, and these can be colour coded to highlight job roles and responsibilities – such as first aiders, maintenance staff, managers, etc. When an SOS alert has been activated a “breadcrumb” trail is archived on the service and can be accessed, via the Management Portal, for audit purposes.
Security
Callmy Alert is delivered using the Microsoft Azure cloud and is hosted via data centres based in the United Kingdom and European Union. The data-hosting environment is ISO27001 compliant and is approved by NCSC to hold and transact UK Government communications to the OFFICIAL level of security classification. All data at rest uses a 256 AES encryption and data in transit is encrypted using HTTPS.
Callmy Ltd complies with the GDPR and is registered with the Information Commissioner’s Office under reference ZA220018.
Secure document storage
When you are using Callmy Alert to communicate during an emergency it is logical to have easy access to relevant documentation that will aid your response and recovery. Business continuity plans, cyber security policies and evacuation procedures will all potentially come into play. However, if access to documents isn’t practical, executing an effective response may be compromised.
Also consider if the corporate network isn’t available or is under attack – will the required information be available?
Callmy Alert enables relevant documents to be uploaded, stored and accessed from within
the service. Documents are encrypted, stored
in IS027001 certified data centres and are only available to administrators via their secure login.
What Our Clients Say
We have been using Callmy Alert SOS for over a year and find it a user friendly service – our Staff feel secure and safe in the knowledge that they will always get a response whilst working alone
Simon Archibald
COMPANY MANAGER / SARACENS SECURITY LTD
We integrated Callmy Alert with our X-ray scanning equipment and now key responders are automatically notified when malicious items are detected
Jason Wakefield
SALES DIRECTOR / TODD RESEARCH LTD
Fill in the form for your Callmy demo
