The effective mobilisation of key responders goes hand-in-hand with any emergency situation. Experience has taught that during a crisis you will need to carefully manage staff levels, find volunteers and mobilise teams to assist with the incident – this may also need to span multiple agencies.
This can only be achieved if information can be resiliently delivered and is correct, concise and trusted – speed is also of the essence.
The need for a dedicated service
In an emergency conventional communications channels, such as email and SMS, may be too slow and congested to be effective. Services designed for social interaction, such as Whatsapp and Messenger, do not offer the control, auditing and security that critical incidents require – they can also be polluted with misinformation that can undermine a coordinated response.
The ability to “chat” and share emergency information, during a mobilisation can also create added complications that Callmy Alert can help to manage.
Added complications and overheads
Added complications and overheads are created when response staff have to leave their mobile phones on day and night, just in case of an emergency is received. It is also not practical, or now necessary, to supply a dedicated radio or pager – this introduces costly management overheads that can be avoided.
Callmy Alert provides a simple solution
Emergency coordinators can use their Callmy Alert service to send mobilisation messages that overcome many resilience and operational issues.
Emergency coordinators can send mobilisation messages using a dedicated Management Portal (which can be accessed via mobile devices), by sending an email or by simply making a phone call – this helps to overcome many operational issues that can occur, such as denials of access or network failures – no specialist skills or training are required to use the service.
All messages are delivered to the end user’s Callmy Alert app (at a rate of 2,000 per second) which can be installed on smartphones, tablets and desktops – ideally suiting modern work-styles and mobility.
As the Callmy Alert app is reserved for critical communication a fast response is assured. On average messages achieve a 100% open rate and 80% of messages are responded to in under a minute.
Real time message activity and statistics can be viewed by using the Callmy Alert Management Portal.
Make sure the message gets through
Messages can be sent that override the end users device being set to silent or DND – making it ideal for out-of- hours response. Notifications can also repeat until the end user has opened, acknowledged or responded to the message in the desired manner.
Added location services
As the Callmy Alert app is also location aware, emergency coordinators can view which staff are nearest to an incident via the Management Portal – this can help to save vital time and colour-coded pins also illustrate the end users skill sets, team membership and contact details. Messages can also be geo-fenced to restrict delivery to the users only within a defined region(s).
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