Adjusting to the “new normal’ is creating significant operational challenges for everyone – emergency plans and operating procedures are being updated, home working policies hastily written and risk assessments carried out but, more than ever, it’s time to consider how to maintain the resiliency of your organisation through the communication that it relies on.
This work may help the response to other emergencies that will no doubt challenge us all in the future.
It’s safe to say that COVID-19 will continue to evolve and, possibly, create far reaching implications for our society that we can only begin to imagine. But, as decisions are made on how best to recover, we are pleased to offer some practical and easy to deploy solutions.
Remote Workers – the need to stay safe greater than ever!
There is now well documented evidence that during a lockdown staff working remotely have become a target for cyber attacks and scams. The pandemic has created a perfect storm of vulnerabilities and fraudsters are perpetrating their attacks, in the main, using email.
If your organisation were targeted how would warn your staff to be vigilant and stay cyber safe?
Using email may help to propagate the attack but, according to a recent report from the Business Continuity Institute, email is still the preferred option. Also consider there could be trust issues with using Social Media, and old fashioned SMS or call trees may not provide the speed of response that is required.
Callmy Alert provides a simple solution.
IT departments can securely deploy the Callmy Alert app onto company desktops and smartphones. The app becomes the trusted “inbox” for critical communications – this helps improve response times and benefits security.
As the Callmy Alert service is “air-gapped” and remote from an organisation’s infrastructure there are obvious security benefits – Callmy Alert remains available even when conventional services are compromised.
End to end encryption and a range of features designed specifically for use in challenging situations, will ensure you can always communicate and recover.
Administrators can view real-time information on message performance (and response) from end users working in any location and access archived data for audit purposes.
Back to work messages
As organisations get back to work, it’s vital that staff are informed of new policies and procedures that will need to be followed, to ensure their personal safety and to maintain operational resilience.
It will be incumbent on all employers to provide their staff with concise instructions on how to stay COVID safe and, from a duty of care perspective, this may also include employee’s journey to work and their remote working arrangements.
When staff start to arrive at the office again and throughout their working day, they will need to be aware of new procedures and how to manage risk, it is, therefore, vital that concise instructions are given.
Callmy Alert enables an organisation to craft communications that can be scheduled for automatic delivery at appropriate times throughout the day.
As messages are delivered to the dedicated Callmy Alert app, the response rate will be better than using email or SMS messages. Organisations can also request that users acknowledge receipt to accept their understanding of the message.
These responses can be audited, via the Callmy Alert Management Portal, to identify who is adhering to the policies.
Locate your staff and ensure their safety whilst working alone
Due to the pandemic, millions of people find themselves, by default, working in a lone working situation. This has implications on an organisation’s obligations to deliver duty of care and compliance with Health and Safety Legislation.
By default, Callmy Alert users have the option to share location with their organisation, via their app. This creates a useful asset for contact tracing and ensuring personal safety is maintained.
For end users who are working remotely or travelling internationally, organisations can use their Callmy Alert Management Portal to view their user’s GPS location and also reference where COVID outbreaks or other emergencies are occurring.
The Callmy Alert service can send geo-targeted messages to users in affected areas, to provide clarity on the situation and advice on the most appropriate action to take. Response to these messages can also be monitored in realtime via the Management Portal.
In addition, if a user is feeling unwell, they can raise an alarm using their Callmy Alert SOS service. This connects the user to a qualified individual who can offer advice and mobilise medical assistance, if required.
Administrators can access reports on users who have activated their SOS, which contains a history of their locations. This track and trace function will help with the decisions that may have to be made for partial or total site lockdown or for identifying areas to be deep cleaned.
What Our Clients Say
Simon ArchibaldCompany Manager / Saracens Security Ltd
We have been using Callmy Alert SOS for over a year and find it a user friendly service – our Staff feel secure and safe in the knowledge that they will always get a response whilst working alone
Adrian DennehySecurity Manager / Cardiff Metropolitan University
In an emergency Callmy Alert helps deliver the communications required for the security and safety of the University
Jason WakefieldSales Director / Todd Research Ltd
We integrated Callmy Alert with our X-ray scanning equipment and now key responders are automatically notified when malicious items are detected