At Callmy we haven’t got a monopoly on good ideas! We use an agile development model and an ethos of listening to our customers to drive our development.
Our new release, which is now available, will therefore include:
Your Callmy administrator, via the Callmy Portal, can select an “acknowledge” button to be displayed within a Callmy message. The recipient, via the Callmy App, clicks this to confirm they have understood, or are acting on the information sent. The number of acknowledgements is displayed as a statistic in the Callmy Portal.
Respond with Details
The administrator, via the Callmy Portal, can also select, an “enter your details” button to be displayed in the Callmy Message. A message may ask the recipient to add their details if they are responding to a situation, need assistance, or require further information, etc. Within the Callmy portal these details are captured as a report for each sent message – a useful feature if you are trying to mobilise a team or recruit staff to fill a post.
Respond with comments
Once again, via the Callmy portal, the administrator when posting a message can request for end users to leave a comment regarding the message. These responses are instantly available via an on-line report in the Callmy Portal.
In order to provide a complete inventory of all messages, a separate folder is displayed, in the Callmy Portal, to provide access to an archive of deleted messages. Deleted messages are also removed from the end users Callmy app – useful if the information is incorrect or a situation changes.
What else is new?
We’ve finally said farewell to the Callmy “Arrow Strike” – this is the audible alert which notifies the follower there is a new message. We’ve replaced the Arrow Strike with a sober, but more acoustically effective, series of “beeps”.
Simplified the process of adding a Following
In the previous version end users had to set the ID of the channel they required to follow and also specify a name. With the latest version the end user simply has to add the Callmy ID and the name is reconciled from whatever the Callmy Administrator has specified. This makes the end user experience easier and also introduces more consistency in terms of the service name convention.
Please look out for more new features which will be made available later this year.
In order to provide value for our customers and deliver the best end user experience, we’ll also be announcing new capabilities and integration with third party applications, provided by market leading vendors.