What does the SMS feature provide?
As an alternative to sending messages to user’s Callmy Alert app, you can now also send messages to their mobile as SMS.
Why has SMS been introduced into the service?
We recognise there are some scenarios where you have the responsibility to deliver important messages to end users, but it’s not always practical to install an app on their phone – such as visitors to your sites or temporary contractors – this may currently be a consideration with your plans for Martyn’s Law.
If you now simply add user’s mobile number, via the Callmy Alert Portal, and allocate them to an appropriate message group, they become part of your emergency communication community. In a scenario where you need to lockdown a site or warn of an imminent threat, you know your regular users will receive messages via the app (installed on their phone, table tablet or desktop) and your more informal contacts will be alerted via SMS.
A premium service
As the service will be used for critical situations where a fast response is required, from potentially a large number of users, having a reliable service with none of the normal bottlenecks is vital. We have engineered a carrier class service with a high degree of capacity, with the intelligence to navigate around potential network disruption.
From a resilience perspective the SMS service also creates a useful fallback channel that overcomes situations where data connectivity is lost, possibly due to a cyber-attack, or just isn’t available.
How fast is the delivery?
We have operationalised a “Carrier Class” SMS gateway to support the delivery. Messages are delivered at a rate of 1,000 per second and being carrier class, high levels of resilience and performance are introduced.
We hope you find this feature useful and please contact us to discuss your requirements.