Monitor Computer Systems Ltd has been a premier supplier of the Sentinel alarm monitoring system to the UK and international markets since its founding in 1984. Their customers include major security companies, local authorities, telecoms companies, financial institutions and police authorities.
Sentinel has the ability to simultaneously monitor an organisation’s security equipment and systems, providing single point of management and control. Currently around 600,000 live signalling systems are monitored to the relevant British, European and US standards with software provided by Monitor Computer Systems.
The Callmy Alert SOS service is part of this portfolio and will offer Sentinel users the ability to triage Callmy Alert SOS activations and provide a new managed service option for our Lone Working capability.
The Callmy Alert personal SOS app enables organisations to comply with Health and Safety legislation whilst also looking after the wellbeing and welfare of their staff. The app is a great alternative to hardware based solutions and has the scope to introduce significant cost savings too!
Users can set a timer, in the app, that automatically activates their SOS alert if it is not cancelled. Alternatively, users can manually activate their Callmy Alert SOS if they are in a dangerous situation.
The activation instantly notifies a response team who can view the user’s contact details and locate them via their precise GPS coordinates. The end user can also be tracked to help direct security staff or the emergency services.
Additionally, the response team can access the microphone on the end users device, whilst the SOS is active, to listen to ambient noise at the scene – this helps to mobilise the most appropriate response.
All SOS usage and activation data is securely stored for audit and evidential purposes.
Being a global provider of pioneering engineering, research and test services to the automotive, defence, aerospace and rail sectors, HORIBA MIRA know the importance of emergency planning and preparedness.
With this in mind Callmy Alert was put to the test during an exercise, which involved HORIBA MIRA staff and a joint response from the West Midlands Fire and Ambulance services.
The test scenario was based around a vehicle accident on HORIBA MIRA’s proving ground and as this extends to some 100km is a challenging event to plan for.
Callmy Alert was used to help mobilise key responders and escalate communication to Bronze and Silver teams. Emergency messages were sent from emergency control directly to the Callmy Alert app. As the app is reserved for urgent situations, an open rate of 86% was achieved within a few minutes of sending – faster and more secure than email, WhatsApp or SMS and delivered with a complete audit trail via the Callmy Alert Management Portal.
HORIBA MIRA are now looking to use their Callmy Alert service to contact and locate first aiders, as well as deploying the desktop version of the app, to deliver urgent messages to locations where mobile phone use is not permitted.
Callmy have supported emergency communication for SMG Europe at their prestigious new venue; P&J Live.
P&J Live is the largest event complex in the North of Scotland, boasting world-class conference and exhibition facilities for organisers and delegates across the globe, all sustainably powered by local, renewable energy sources. The development also comprises three on site hotels including the adjoining 4-star Hilton with 200 bedrooms, the Aloft Hotel with 150 bedrooms.
The Callmy Alert service has been put to the test during the inaugural event at the venue – SPE Offshore Europe.
SPE Offshore is Europe’s leading E&P event, attracting more than 36,000 visitors from around the world.
The Callmy Alert app was deployed by SMG Group to a variety of stakeholders, who bear the responsibility of managing the sites security and safety. Callmy Alert has provided an effective means of delivering emergency communication and helped to overcome some potential security challenges and threats.
SMG Europe is the industry leader in managing entertainment, sports and leisure venues in the United Kingdom and Europe.
Founded in 1950, Todd Research has a proud history of designing, manufacturing and supplying X-ray scanners, metal detectors and blast suppression equipment. Since developing the world’s first mailroom X-ray scanner in 1973, their product range now covers a wide range of security solutions; each designed to aid the detection of suspect devices.
“Our products are used in over 80 countries and our customers span the commercial and government markets” comments Todd’s Business Development Manager Martyn Stanley, “ we are conscious that when a suspect package is detected, there is an immediate need to communicate vital information to ensure a timely response is delivered”. Martyn continues, “We have now integrated our mailroom scanners with the Callmy Alert service. When a suspect item is detected, a push of a button instantly delivers a message to the response team, via their Callmy Alert app, who can then take the required steps. If communications need to be escalated or if a site needs to be locked down, Callmy Alert once again comes into play. In an instant a message can be delivered to user’s smartphones, tablets and desktops. Callmy Alert can be used in a variety of situations and will help our customers to overcome physical threats, cyber related incidents and infrastructure failures”.
We hope Todd Research customers will benefit from the new integration with Callmy Alert and use the capability to support their emergency response and business continuity.
Please contact us for more details.
Another great of example of a university promoting the use of Callmy Alert to help support their security for staff and students.