FAQs

Callmy Alert Service Owner FAQs

The following FAQ’s relate to how a subscriber to Callmy Alert will manage their service. We have endeavoured to provide more background on Callmy Alerts capabilities, how it is delivered and managed, but if you have any questions that aren’t covered here, please call us on 020 3189 1250.
Yes – the service is designed for any size of organisation.
The Callmy Alert app is free to download.
Currently iOS, Android and Windows 10 devices are supported.
Each Callmy Alert message group is supplied with a unique ID which users are either allocated, or in the case of public facing groups, can choose to follow.
Callmy Alert is an encrypted service. You can choose to apply an appropriate level of security for end users access as well as allocating appropriate levels of Administrative permissions. Callmy Alert services can either be open to the public, be only accessible to authenticated users or integrated with your MDM/EMM service. Please contact us to discuss your security requirements.
As long as it required or until such time as a user requests to be removed from the service, in line with GDPR requirements.
Yes, Callmy Alert has global reach – please contact us for further details.
management portal is available, which provides complete information and control of your service.
Yes – Callmy Alert provides a geo-fencing capability. This enables you to not only notify users in a specific location, it also will highlight if you have users within the location.
Standard geographic numbers i.e. Birmingham 0121 XXX XXXX. We like to provide you with an out of area number – this helps to support your Emergency Planning but please contact us if you would like something different?
Your standard call charges apply.
Callmy is delivered from highly resilient EU based ISO 270001 certified datacenters. The service also meets the criteria of the ISO/IEC 27001:2005 Information Security Management System (ISMS) requirements Standard. The Callmy hosting environment is approved bt NCSC to hold and transact Government communication to the OFFICIAL level.
Make sure notifications are enabled in the Settings menu on your device.
Open the Monitor page and hard refresh the browser. On macOS Hold both the ⌘ Cmd and ⇧ Shift keys and press the R key. On Windows hold down Ctrl and click the Reload button.

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