Keep your people informed when it matters most
When an important business service is disrupted, communication cannot be left to chance.
Callmy Alert provides financial services organisations with a secure, resilient and auditable mass notification and emergency communication system designed to help organisations communicate rapidly during operational disruption, cyber incidents, physical emergencies and other critical events.
Whether you are strengthening your FCA and PRA operational resilience arrangements, addressing DORA requirements, preparing for PS6/21 impact tolerance testing or improving your business continuity plans, Callmy Alert provides a dedicated communication capability that helps you reach the right people, get responses and demonstrate what happened.
Communicate critical information. Get a response. Create an audit trail.
Your critical communication need to work whenn everything else doesn’t
Email, Teams and other everyday communication systems are excellent for normal business.
But what happens when your network is unavailable, systems are compromised, employees are working remotely or a cyber attack prevents access to your normal IT infrastructure?
Your emergency communication shouldn’t depend entirely on the systems experiencing the disruption.
Callmy Alert provides a dedicated communication channel for your most important messages.
Send alerts directly to employees, response teams, managers and other stakeholders using:
- Desktop Notifications
- Carrier class SMS
- Mobile devices
- Desktop audio
- Integrated third-party systems
And because Callmy Alert can reach end users without requiring them to install a smartphone app, organisations can achieve rapid deployment across large workforces — particularly useful where BYOD policies make mandatory app installation difficult.
Support your operational resilience
Financial services organisations are expected to prepare for severe but plausible disruption and demonstrate that important business services can remain within their defined impact tolerances.
Communication is a fundamental part of that capability.
Callmy Alert can help organisations:
Alert
Notify the people responsible for maintaining or recovering important business services.
Inform
Deliver clear, targeted instructions during an operational disruption.
Respond
Request acknowledgements or specific information from recipients.
Monitor
See message delivery and response data in real time.
Evidence
Maintain a detailed record of communications for audit, testing and post-event review.
This makes Callmy Alert a practical addition to your business continuity and operational resilience toolkit.
FCA & PRA operational resilience
The FCA and PRA operational resilience frameworks place significant emphasis on firms being able to respond effectively when important business services are disrupted.
Callmy Alert can support the communication element of your resilience arrangements by providing a dedicated channel for:
- Operational disruption alerts
- Business continuity communications
- Incident response
- Cyber security incidents
- Technology and system outages
- Building or site emergencies
- Staff mobilisation
- Recovery instructions
- Stakeholder updates
- Resilience testing
Rather than simply sending a notification, Callmy Alert allows organisations to see what happened after the message was sent.
Who received it?
Who acknowledged it?
Who responded?
Who still needs to be contacted?
That information can be retained within the Callmy Alert Management Portal to support incident management, testing and post-event analysis.
Support for DORA and digital operational resilience
The Digital Operational Resilience Act (DORA) places greater emphasis on the ability of financial entities to withstand, respond to and recover from ICT-related disruption.
That includes having effective incident response, business continuity and crisis communication arrangements.
Callmy Alert can provide an additional communication layer for DORA-related scenarios, helping organisations communicate rapidly when an ICT incident affects normal business operations.
For example, an organisation could use Callmy Alert to:
- Alert staff to an ICT incident.
- Notify response teams and incident managers.
- Communicate instructions when normal IT systems are unavailable.
- Mobilise business continuity teams.
- Provide updates during an evolving incident.
- Request confirmation or information from employees.
- Communicate alternative working arrangements.
- Maintain an auditable record of the communication process.
DORA doesn’t just require organisations to have plans — those plans need to work during a real incident.
Callmy Alert helps turn your communication plans into an operational capability.
PS6/21 and impact tolerance testing
For firms within the PRA operational resilience framework, PS6/21 established requirements around identifying important business services, setting impact tolerances and testing the firm’s ability to remain within those tolerances during severe but plausible disruption.
Callmy Alert can form part of those testing scenarios.
Use it to simulate real-world disruption and measure how effectively your organisation can:
Communicate → Respond → Escalate → Recover
Because Callmy Alert records delivery and response information, organisations can use the resulting data to identify weaknesses in their communication processes and improve future resilience exercises.
Designed for cyber resilience
Cyber attacks create a particular challenge for emergency communication.
If your email, collaboration platform, network or other corporate systems are unavailable, how will you communicate with your employees?
Callmy Alert provides a separate communication capability that can be used alongside your normal IT infrastructure.
This can help organisations maintain communication during:
- Ransomware attacks
- Cyber security incidents
- Network outages
- IT system failures
- Loss of access to corporate systems
- Data centre disruption
- Other technology-related incidents
When your normal communication channels are unavailable, your emergency communication channel should still be available.
Rapid deployment
Callmy Alert is delivered from the Microsoft Azure cloud, removing the need for customers to deploy and maintain specialist on-premise communication infrastructure.
The service can be introduced alongside existing IT, security and business continuity systems without requiring every employee to install a dedicated application.
That means organisations can establish a critical communications capability quickly, cost-effectively and with minimal disruption to employees.
Apps can then be deployed to more tactical or strategic groups where additional functionality is required.
Strengthen your communication resilience layer
Your business continuity plan is only as effective as your ability to communicate it.
Callmy Alert gives financial services organisations a dedicated way to alert people, deliver instructions, collect responses and retain evidence when disruption occurs.
It can support your wider approach to FCA and PRA operational resilience, DORA, PS6/21, business continuity and cyber resilience — helping turn documented procedures into an operational capability that can be tested, measured and improved.
Ready to strengthen your critical communications?