The University of Wolverhampton has today announced it is deploying the Callmy Mass Notification service across its entire community – this spans 21,000 students from more than 50 countries.
The investment in Callmy demonstrates the University’s commitment to security and looking after the well being of its students, staff and visitors.
The Callmy service enables the security team to post text and voice messages, via a web portal or telephone call, which are delivered to a dedicated smartphone app. Callmy messages stand apart from the congested email, SMS and Social Media inboxes – meaning recipients are more likely to act.
Sandy Shaw, Head of Security at Wolverhampton comments, “we are reserving Callmy for communicating important messages that may require a fast response. Being app based ideally suits the student demographic and there is also no need for us to build and manage a database of contacts – our users simply opt-in and choose to follow us”.
Control communicationwith Callmy
Situational Awareness is a key consideration during a crisis and Callmy provides an ideal solution to manage this. Sandy continues, “certain situations require us to maintain complete control of the information being socialised regarding an incident. However, this becomes problematic when well meaning individuals start forwarding messages and posting comments in the public domain. A high message response rate can also put a considerable strain on resource allocation”.
Callmy provides a web portal with live management information – this displays how messages are being consumed. When a message is posted, the administrator can request the followers to confirm receipt or respond with some appropriate details. This information is presented in an on-line report and all comments remain private, only being displayed within the administration portal.
If a situation changes, the administrator can also delete a message, which removes it from the end users app – a record of the message is retained for auditing purposes in a separate archive folder.
A simple to use solution
“We do not want complexity in a crisis” comments Sandy “and Callmy is not only simple to use, it doesn’t restrict the amount of characters we can post, unlike Twitter and SMS”.
Callmy also enables voice messages to be broadcast by simply dialling an out of area DDI number, allocated to the University’s Callmy service. This is vital for Business Continuity Planning and mitigates the risks of the Internet not being available or local telecommunications failures.
“We’ve designed a highly resilient and secure service, using the latest cloud based hosting architecture”, comments Tony Watson, CEO and Founder of Callmy. “The efficiency of the delivery means we can offer Callmy at a cost point, which to date, has not being available for this type of service. We are excited to be working with the University of Wolverhampton and will be supporting them with their deployment of Callmy”.
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