As the academic year draws to a close, the Higher Education sector is now starting to consider how they can continue to provide a secure environment for their communities. Effective communications are central to their plans and both the University of East Anglia and The University of Birmingham have chosen to deploy Callmy. UEA are using Callmy to support their campus security operations and The University of Birmingham are rolling out to their entire University estate, which spans some 30,000 users. Both universities realise in an emergency it is vital they have access to a dedicated communication channel, which stands apart from email, SMS and Social Media – Callmy’s app based solution provides the ideal option. Ease of use, price and not requiring a database of contacts are also key factors.
Working in partnership with Microsoft, the Callmy service is now accredited to hold and transact public sector data for business conducted at the OFFICIAL level of Security Classification. This is a consideration for all UK Public Sector organisations, which have a need to communicate securely – this may be for public safety, the mobilisation of staff, multi-agency working, or day to day operations at home or abroad.
Microsoft’s EU datacentres are based in Dublin and Amsterdam and comply with ISO 27001 standards to provide comprehensive data processing provisions to UK customers. They also incorporate EU Model Clauses – Europe’s data protection regulations. Microsoft is the first – and so far only – company to receive this approval, which followed an extensive review by the Article 29 Working Party.
Callmy are pleased to be exhibiting again at this years AUCSO Conference. AUCSO is the primary association for Security Professionals working in Universities, Colleges and Institutions of Higher and Further Education in the UK and Europe. Callmy will be previewing their new 1.3 release, which includes location based notification services, integration with Enterprise Mobility Management and a range of other enhanced capabilities. The conference will be held on the 5-7 April 2016 at MediaCityUK on Salford Quays, the home to major BBC and ITV departments as well as the University of Salford.
Callmy is also the Gold Sponsor for the 1st Annual BANG Symposium, which is being hosted by Transport for London. Please click here for more details.
BANG are pleased to announce they have selected Callmy as their new communications partner.
BANG are a not for profit group of Business Continuity Managers from Government and some of the UK’s leading businesses. BANG meet on a regular basis to discuss and debate current Business Continuity issues and to learn through shared experience. BANG’s activities also raise money for worthwhile causes, which include; the British Red Cross, Help for Heroes and CRY (Cardiac Risk in the Young)
Steve Yates, BANG Chairman, commented, “It was proving increasingly difficult to maintain communications with our 1,900 members and this became an important issue we needed to address. Using Callmy will mean we no longer have to maintain a contact database, which was difficult when our members email and phone numbers seem to change on a regular basis. With Callmy members simply download the Callmy app and chose to follow us – simple”.
BANG have a vibrant LinkedIn group, which is a valuable resource for general information and for discussion around current business continue themes. However, this is restricted to only sending one message per month to the entire group, creating a problem if there is urgent information to communicate. Steve continues, “ Callmy messages also have the benefit of being free to deliver, are not constrained by length and we can ask for our members to respond if required”.
https://www.linkedin.com/grp/home?gid=2766846 link to BANG London
BCI World is the largest business continuity (BC) conference & exhibition in the UK, and one of the largest globally. The varied conference programme, themed this year How to rise to the resilience challenge, will include thought leadership discussion and debates, new research, practical demonstrations, and real-life application of continuity and resilience activities.
Visitors to Callmy’s stand (42) will be able to discuss why Mass Notification play’s a vital role in supporting Business Continuity response and also see the latest version of Callmy action – the most cost effective and simple to use Mass Notification capability on the market.
The exhibition, which is free to attend, is on the 10/11 November and takes place at the Hilton London Metropole.
We look forward to seeing you there.
The University of Wolverhampton has today announced it is deploying the Callmy Mass Notification service across its entire community – this spans 21,000 students from more than 50 countries.
The investment in Callmy demonstrates the University’s commitment to security and looking after the well being of its students, staff and visitors.
The Callmy service enables the security team to post text and voice messages, via a web portal or telephone call, which are delivered to a dedicated smartphone app. Callmy messages stand apart from the congested email, SMS and Social Media inboxes – meaning recipients are more likely to act.
Sandy Shaw, Head of Security at Wolverhampton comments, “we are reserving Callmy for communicating important messages that may require a fast response. Being app based ideally suits the student demographic and there is also no need for us to build and manage a database of contacts – our users simply opt-in and choose to follow us”.
Control communicationwith Callmy
Situational Awareness is a key consideration during a crisis and Callmy provides an ideal solution to manage this. Sandy continues, “certain situations require us to maintain complete control of the information being socialised regarding an incident. However, this becomes problematic when well meaning individuals start forwarding messages and posting comments in the public domain. A high message response rate can also put a considerable strain on resource allocation”.
Callmy provides a web portal with live management information – this displays how messages are being consumed. When a message is posted, the administrator can request the followers to confirm receipt or respond with some appropriate details. This information is presented in an on-line report and all comments remain private, only being displayed within the administration portal.
If a situation changes, the administrator can also delete a message, which removes it from the end users app – a record of the message is retained for auditing purposes in a separate archive folder.
A simple to use solution
“We do not want complexity in a crisis” comments Sandy “and Callmy is not only simple to use, it doesn’t restrict the amount of characters we can post, unlike Twitter and SMS”.
Callmy also enables voice messages to be broadcast by simply dialling an out of area DDI number, allocated to the University’s Callmy service. This is vital for Business Continuity Planning and mitigates the risks of the Internet not being available or local telecommunications failures.
“We’ve designed a highly resilient and secure service, using the latest cloud based hosting architecture”, comments Tony Watson, CEO and Founder of Callmy. “The efficiency of the delivery means we can offer Callmy at a cost point, which to date, has not being available for this type of service. We are excited to be working with the University of Wolverhampton and will be supporting them with their deployment of Callmy”.
Please click here for more details on how Callmy can help your organisation.
At Callmy we haven’t got a monopoly on good ideas! We use an agile development model and an ethos of listening to our customers to drive our development.
Our new release, which is now available, will therefore include:
Your Callmy administrator, via the Callmy Portal, can select an “acknowledge” button to be displayed within a Callmy message. The recipient, via the Callmy App, clicks this to confirm they have understood, or are acting on the information sent. The number of acknowledgements is displayed as a statistic in the Callmy Portal.
Respond with Details
The administrator, via the Callmy Portal, can also select, an “enter your details” button to be displayed in the Callmy Message. A message may ask the recipient to add their details if they are responding to a situation, need assistance, or require further information, etc. Within the Callmy portal these details are captured as a report for each sent message – a useful feature if you are trying to mobilise a team or recruit staff to fill a post.
Respond with comments
Once again, via the Callmy portal, the administrator when posting a message can request for end users to leave a comment regarding the message. These responses are instantly available via an on-line report in the Callmy Portal.
In order to provide a complete inventory of all messages, a separate folder is displayed, in the Callmy Portal, to provide access to an archive of deleted messages. Deleted messages are also removed from the end users Callmy app – useful if the information is incorrect or a situation changes.
What else is new?
We’ve finally said farewell to the Callmy “Arrow Strike” – this is the audible alert which notifies the follower there is a new message. We’ve replaced the Arrow Strike with a sober, but more acoustically effective, series of “beeps”.
Simplified the process of adding a Following
In the previous version end users had to set the ID of the channel they required to follow and also specify a name. With the latest version the end user simply has to add the Callmy ID and the name is reconciled from whatever the Callmy Administrator has specified. This makes the end user experience easier and also introduces more consistency in terms of the service name convention.
Please look out for more new features which will be made available later this year.
In order to provide value for our customers and deliver the best end user experience, we’ll also be announcing new capabilities and integration with third party applications, provided by market leading vendors.
A recent article published in the Home ChildCarer Magazine, which describes how Callmy is used to support the vital role of communication between Childcare and Parents, during emergency situations:
A recent article published in Produce Business UK, relating to how Callmy can help retail connect with their customers, communicate with their staff and support supply chain management:
We are delighted to release the latest version of Callmy, which introduces some important new features and customer benefits.
These included a new text message capability and an on-line management portal.
The Callmy text message module includes the following:
- Free message delivery – avoid expensive SMS charges.
- No limit on message length – avoids constraining your messages to just 160 characters.
- Speed – send >3000 messages per second.
- The response you require – messages arrive in the dedicated Callmy app, which stands apart from the traditional lines of communication.
The Callmy Management Portal includes the following:
- Secure SSL login
- Message activity view – real time statistics on the number of message opens. Enables you to see if your messages are being effective.
- Follower view – details how many followers your Callmy services are achieving.
- Message count view – the number of messages sent and date/time information of when posted and sent.
- Read, Listen and Delete feature – enables messages to be audited and withdrawn if no longer relevant.
- Scheduling – either post your Callmy voice and text messages immediately, or schedule a time to send.
- MP3 upload – upload MP3 sound files to maintain quality and reinforce corporate/brand image.
- Administration view – Manage administrative access to the Callmy portal and reconfigure/delete accounts as required.
For urgent and important communication, we believe the new features further move Callmy towards the first viable alternative to Social Media, email and SMS.
Callmy will help greatly improve messages response and still remains one of the most cost effective mass notification services available on the market today.
Callmy – business media not social media