29 July 2021 – Kings Secure Technologies group company, Cougar Monitoring Ltd has announced it has signed a strategic partnership with leading provider of secure app-based lone working and mass notification services, Callmy. The partnership allows Cougar to extend its service capability by offering Callmy’s full portfolio of lone working and mass notification services to its clients.
The partnership opens up a new and innovative solution to Cougar’s clients, who range from the Health, Logistics, Education, Finance and Retail sectors. Clients are now able to reinforce their response to business continuity events, Health & Safety compliance, civil contingencies and aid their organisational resilience using Callmy Alert as a means of emergency communication. Applications include:
Technology creates many shortcuts in our day to day lives, making things more enjoyable and work more efficient; however, in times of crisis the right tech to deploy for a rapid response becomes imperative. For the First Aid Nursing Yeomanry (Princess Royal’s Volunteer Corps), a charity that deploys trained volunteers during emergencies, there was a need to move away from an inefficient patchwork of calls, WhatsApp and text messages to a more effective and efficient solution, and so it adopted a UK innovation called Callmy Alert.
The First Aid Nursing Yeomanry is a charity of 150 professionally trained female volunteers, who need to deploy quickly to staff operations rooms and incident lines in the event of a crisis. It is a crucial cog in the resilience measures of the capital’s civil and military authorities – such as the City of London Police, Ministry of Defence, London Coroners and the London Local Authorities’ Panel.
Callmy is pleased to announce it has been awarded the BS8484:2016 standard for its lone working application.
For any service provider it’s important to be able to demonstrate their credentials. Potential customers need to know the standards they can expect and existing customers need to know how they can hold suppliers to account. This is especially true when it comes to protecting people in their everyday working lives and vital for lone worker services.
Setting a new standard
BS8484 is the British Standard for the provision of lone worker services. In 2009, the British Standards Institution (BSI) introduced BS8484 to set a benchmark for those who provide lone worker safety services. To keep pace with developments, particularly in the technology underpinning these services, the BSI reviewed and updated BS8484 in 2016. As a result, the new BS8484:2016 standard was launched, which now acts as a code of practice to providers of lone worker services.
Working with the emergency services
To achieve compliance with the standard, providers must be able to demonstrate to auditors that they meet all requirements. This includes basic issues such as the management structure of their organisation, financial stability, adequate insurance and robust data protection and privacy policies.
Ultimately, the BS8484 review benefited lone workers and their employers, and improved relations between lone worker safety solution providers and the
Being a global provider of pioneering engineering, research and test services to the automotive, defence, aerospace and rail sectors, HORIBA MIRA know the importance of emergency planning and preparedness.
With this in mind Callmy Alert was put to the test during an exercise, which involved HORIBA MIRA staff and a joint response from the West Midlands Fire and Ambulance services.
The test scenario was based around a vehicle accident on HORIBA MIRA’s proving ground and as this extends to some 100km is a challenging event to plan for.
Callmy Alert was used to help mobilise key responders and escalate communication to Bronze and Silver teams. Emergency messages were sent from emergency control directly to the Callmy Alert app. As the app is reserved for urgent situations, an open rate of 86% was achieved within a few minutes of sending – faster and more secure than email, WhatsApp or SMS and delivered with a complete audit trail via the Callmy Alert Management Portal.
HORIBA MIRA are now looking to use their Callmy Alert service to contact and locate first aiders, as well as deploying the desktop version of the app, to deliver urgent messages to locations where mobile phone use is not permitted.
Callmy have supported emergency communication for SMG Europe at their prestigious new venue; P&J Live.
P&J Live is the largest event complex in the North of Scotland, boasting world-class conference and exhibition facilities for organisers and delegates across the globe, all sustainably powered by local, renewable energy sources. The development also comprises three on site hotels including the adjoining 4-star Hilton with 200 bedrooms, the Aloft Hotel with 150 bedrooms.
The Callmy Alert service has been put to the test during the inaugural event at the venue – SPE Offshore Europe.
SPE Offshore is Europe’s leading E&P event, attracting more than 36,000 visitors from around the world.
The Callmy Alert app was deployed by SMG Group to a variety of stakeholders, who bear the responsibility of managing the sites security and safety. Callmy Alert has provided an effective means of delivering emergency communication and helped to overcome some potential security challenges and threats.
SMG Europe is the industry leader in managing entertainment, sports and leisure venues in the United Kingdom and Europe.
The University of Worcester is deploying the Callmy Alert service to help students and staff stay safe while away from the Campus.
Callmy Alert provides a simple app, which staff and students can opt into to enable the University to locate those travelling locally, nationally and internationally, and to proactively send notifications of situations that may affect their travel security. Unlike other solutions of this nature, which use airline booking data to illustrate location, Callmy Alert provides active traveller tracking using GPS positioning available from the user’s mobile phone. This is also optimised to preserve battery life.
As Callmy Alert service includes a mass notification capability, information can be delivered to users that provide information about disruption or incidents in their location – this can also be geo fenced when required. Travellers can also respond to messages, or check in periodically to let the University know they are safe.
The University has complimented the service with the Callmy Alert Personal SOS capability, which is an integrated component of the app. If an individual is in a situation where they require assistance, they can activate an SOS Alert to notify the University, which can then respond accordingly.
The service will also be used to compliment the University’s campus security and the deployment is being supported by the Student Union.
Founded in 1950, Todd Research has a proud history of designing, manufacturing and supplying X-ray scanners, metal detectors and blast suppression equipment. Since developing the world’s first mailroom X-ray scanner in 1973, their product range now covers a wide range of security solutions; each designed to aid the detection of suspect devices.
“Our products are used in over 80 countries and our customers span the commercial and government markets” comments Todd’s Business Development Manager Martyn Stanley, “ we are conscious that when a suspect package is detected, there is an immediate need to communicate vital information to ensure a timely response is delivered”. Martyn continues, “We have now integrated our mailroom scanners with the Callmy Alert service. When a suspect item is detected, a push of a button instantly delivers a message to the response team, via their Callmy Alert app, who can then take the required steps. If communications need to be escalated or if a site needs to be locked down, Callmy Alert once again comes into play. In an instant a message can be delivered to user’s smartphones, tablets and desktops. Callmy Alert can be used in a variety of situations and will help our customers to overcome physical threats, cyber related incidents and infrastructure failures”.
We hope Todd Research customers will benefit from the new integration with Callmy Alert and use the capability to support their emergency response and business continuity.
Please contact us for more details.
Callmy are delighted to announce the Wiltshire College Group will be implementing the Callmy Alert service for the start of the 2018/19 year.
Wiltshire College was founded in 2002 by the merger of Chippenham Technical College, Lackham, Trowbridge and Salisbury Colleges. With three satellite centres based in Corsham, Devizes and Warminster, four student run farms and a specialist motor racing facility at the Castle Combe circuit, there was an overarching need for an effective emergency communication service to compliment the College’s security procedures.
Callmy Alert was selected as the preferred solution due to its ease of use and delivery. Being app based also ideally suits the student demographic and ensures a fast response to urgent messages – a great alternative to email and without the cost of SMS too!
The College is also benefiting from realtime reporting via the Callmy Alert Management Portal. This highlights what impact messages are having, collates message response statistics and can even locate users who may be in dangerous situations – a consideration for student travel and placements.
The college is deploying Callmy Alert to their 9,975 students and 975 members of staff. Consideration is also being given to evolving the service to help fulfil other emergency communication requirements.